Dale's Auto Service Appointment Cancellation Policy

At Dale’s Auto Service, we’ve recently experienced a rise in last-minute cancellations — averaging 1–2 per day.

These missed bookings leave gaps in our schedule, delay other customers, and waste valuable technician time.

While our regular clients rarely have this issue, we’ve introduced a cancellation policy to keep things fair and efficient.

How it Works:

• 24-Hour Notice: Please cancel or reschedule at least 24 hours in advance.

• $50 Cancellation Fee: If you cancel within 24 hours, a $50 fee is charged — but it’s always applied to your invoice when you attend your appointment.

  • If you show up, the $50 is credited directly to your invoice.

  • If you cancel, the $50 carries forward if you rebook within 48 hours and the new appointment is scheduled within 15 days.

  • If not rebooked in that time, the credit is forfeited.

• No-Shows: Repeated missed appointments may require deposits for future bookings.

Why This Matters:

• Keeps our schedule efficient and fair.

• Protects technician time and shop resources.

• Prevents wasted time that raises costs for everyone.

• Rewards loyal customers, who almost never run into this policy.

We appreciate your understanding. This policy ensures fairness and efficiency while protecting the level of service and value you expect from us.

Thank you for choosing Dale’s Auto Service — we truly value your trust and look forward to keeping you safely on the road.