Why do you need so many details about the symptom?

Intermittent problems can be difficult to reproduce. Knowing when, where and under what conditions the symptom occurs can help the technician determine where testing should begin.

Does a fault code tell you which part needs replacement?

Not necessarily. A fault code identifies a condition detected by the vehicle. Additional testing may be required to determine the actual cause.

Should I clear my check-engine light before coming in?

Generally, leave the warning light and stored information intact when possible. Clearing codes can remove information that may help with diagnosis.

What if the problem only happens occasionally?

Describe exactly when it tends to happen and how often. Temperature, vehicle speed, road conditions, acceleration, braking and warm-up can all be useful clues.

Should I come on a test drive with the technician?

For certain noises, vibrations or intermittent symptoms, demonstrating the concern may be useful. Our service team can determine whether that is appropriate for your vehicle.

Can Dale's diagnose electrical and warning-light problems?

Dale's diagnoses a wide range of mechanical, drivability and electrical concerns. The appropriate testing depends on the vehicle and symptoms.

Vehicle Diagnostic Questionnaire Surrey

1. Your Contact Information So our service team can follow up with you.

Name *

Contact # *

Email Address *

2. Vehicle Information Tell us what vehicle we will be diagnosing.

Year *

Make *

Model *

Approx. Mileage (optional)

3. What Is the Main Concern? Describe what you want corrected.

Describe the main symptom *

What type of concern is it?

When did you first notice it?

How often does it happen?

Where do you hear or feel it?

4. When Does the Problem Happen? Select everything that seems to apply.

Does it happen at a certain speed?

Does temperature or weather affect it?

Does the problem change as the vehicle warms up?

5. Warning Lights & Vehicle Information Dash messages can provide useful clues.

Are any warning lights or messages on?

Are any gauges reading differently?

Are accessories being used when it happens?

6. Repair History & Reproducing the Problem Previous work can be very important.

Has this concern been diagnosed or repaired before?

Did the concern begin after a repair, collision, tire change or other event?

Is it likely to happen on a short test drive?

What usually makes it happen?

7. Anything Else We Should Know? Include anything that may help our technicians.

Additional Information

Help Us Understand What Your Vehicle Is Doing

What Should You Tell the Technician?

Vehicle Diagnostic Questionnaire

What Happens After You Tell Us the Symptoms?

Vehicle Diagnostic Questions