Service Advisor Position Opportunity

Dales Auto Service has been servicing customers for 48 years!

We are currently looking for a service advisor that has the ability to perform the tasks and responsibilities listed below at a high level of compete that will separate themselves from other suitable candidates.

We are looking for an ideal candidate wanting a long term career position not someone to be a fill-in or stepping stone career stop.

Qualifications for Service Advisor

• Working knowledge and experience of automotive products, repairs and parts
• Secondary education in the automotive field or equivalent work experience
• Strong communication skills and the ability to translate customer needs to workable technician orders
• Basic knowledge of computer programs including word processing and database tools
• Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
• Exceptional customer service skills based on experience
• Continuing education and knowledge acquisition on the function and repair of newer vehicles
• Basic mathematics skills to prepare and process bills and customer payment
• Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge

Responsibilities:

• Welcome our customers in a prompt, courteous manner
• Communicate with customers to determine the nature of their mechanical problems.
• Work to be a strong educator on product & repairs to make customers comfortable and informed.
• Obtain customer and vehicle data.
• Schedule appointments using Enterprise software.
• Advise customers on the status of their cars and provide estimates
• Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on work order.
• Follow up progress of each repair order during the day, contact customers regarding changes in the estimate or time promised.
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
• Stay up to date on technical and performance information on all vehicles serviced at Dales
• Assist co-workers.
• Demonstrate a behaviour that is consistent with the Company’s Mission and Core Values in all interactions with customers, co-workers and suppliers.
• Adhere to all company policies, procedures and safety standards.

What Dale’s Offers:

• Full Time Employment
• Comprehensive Benefits Package including Medical, Dental, Life Insurance, Accident Insurance and Flex Benefit Options
• Industry leading technology, advanced training opportunities and continuous growth
• Dale’s also pays for offsite training courses/classes when beneficial

If you want to be a part of a team that continuously strives to be a leader in our industry and also have long term aspirations of being a member of the Dale’s Auto Service Team then please send in a resume.