Dale's Auto Service Surrey automotive service centre
Dale's Auto Service Centre in Surrey BC
Cancellation policy dales auto service
Posted on Google Google
Edwin Enns profile picture
Edwin Enns
Google star 1Google star 2Google star 3Google star 4Google star 5
I have had repeated problems with the DEF system . I went looking for a service center where I could have a conversation about my vehicle with an informed person at the front desk. I found it at Dales.
Posted on Google Google
Jevan Forbes profile picture
Jevan Forbes
Google star 1Google star 2Google star 3Google star 4Google star 5
Great service My truck is running great 👍 Thanks to everyone at Dale's
Posted on Google Google
Ken profile picture
Ken
Google star 1Google star 2Google star 3Google star 4Google star 5
Got walnut shell blasting for my intakes on my Genesis coupe and was very happy with the services provided by Dale’s.
Posted on Google Google
Archie Graham profile picture
Archie Graham
Google star 1Google star 2Google star 3Google star 4Google star 5
Good experience very knowledgeable and professional
Posted on Google Google
Brent williamson profile picture
Brent williamson
Google star 1Google star 2Google star 3Google star 4Google star 5
Great service and knowledgeable staff. Getting your car fixed can be a chore but they make it as painless as possible. Thanks guys?
Posted on Google Google
Rick profile picture
Rick
Google star 1Google star 2Google star 3Google star 4Google star 5
I waited a year to see if there would be problems with a timing belt kit install on a Sequoia. There are none and the Truck runs great, that s why I gave 5 Stars. I would go back.
Posted on Google Google
Israel Neri Orozco profile picture
Israel Neri Orozco
Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent service. They’re very professional and would always recommend them, the diagnosis was accurate and fast. It was a transmission failure therefore I needed a replacement, which they delivered at a timely manner, despite the amount of work involved. Great work and quality.
Posted on Google Google
Aaron Takeda profile picture
Aaron Takeda
Google star 1Google star 2Google star 3Google star 4Google star 5
A+++. I would highly recommend getting your vehicle serviced at Dale’s. Jameson and his team run an honest shop with fair prices, and the tech’s will treat your car as if it was their own. I’ve taken numerous vehicles to Dale’s over the years and have never had a poor experience.
Posted on Google Google
Joan Struik profile picture
Joan Struik
Google star 1Google star 2Google star 3Google star 4Google star 5
Yesterday morning as I prepared to leave my home, my car sputtered to start. I drove to Dale's and thankfully my car could get booked in to check the source of the problem. Within 15 minutes, I was called to advise me that I needed a new battery. Within two hours my car was ready for pickup. I have been a customer for many years and I have always received friendly, informed and timely service.
Cancellation policy dales auto service

Dale's Auto Service Appointment Cancellation Policy

At Dale’s Auto Service, we’ve recently experienced a rise in last-minute cancellations — averaging 1–2 per day.

These missed bookings leave gaps in our schedule, delay other customers, and waste valuable technician time.

While our regular clients rarely have this issue, we’ve introduced a cancellation policy to keep things fair and efficient.

How it Works:

  • 24-Hour Notice: Please cancel or reschedule at least 24 hours in advance.

  • $50 Cancellation Fee: If you cancel within 24 hours, a $50 fee is charged — but it’s always applied to your invoice when you attend your appointment.

    • If you show up, the $50 is credited directly to your invoice.

    • If you cancel, the $50 carries forward if you rebook within 48 hours and the new appointment is scheduled within 15 days.

    • If not rebooked in that time, the credit is forfeited.

  • No-Shows: Repeated missed appointments may require deposits for future bookings.

Why This Matters:

  • Keeps our schedule efficient and fair.

  • Protects technician time and shop resources.

  • Prevents wasted time that raises costs for everyone.

  • Rewards loyal customers, who almost never run into this policy.

We appreciate your understanding. This policy ensures fairness and efficiency while protecting the level of service and value you expect from us.

Thank you for choosing Dale’s Auto Service — we truly value your trust and look forward to keeping you safely on the road.

Contact dales auto service

1 + 4 =

Domestic auto service dales auto service
Euro auto service dales auto service
Import auto service dales auto service

Who are Dale's Auto Service?

Over the last 40+ years in business, Dale’s commitment to quality has helped us maintain the highest level of customer service and technical excellence.

You, the customer, are the most important component of any business.

Our team is consistently trying to meet and exceed the demands and needs of each and everyone.