Dale's Auto Service Surrey, BC
Service at Dale's Auto Service Surrey
Dales auto service vehicle inspection
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tanav grewal
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Just got a CORSA Sport cat-back exhaust installed on my Cadillac Escalade at Dales Auto Service. The exhaust sounds amazing aggressive, and clean without being too much. The install was done professionally and everything came out perfect. Really happy with the service and the final result. Highly recommend Dales Auto Service!
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Dj Andy
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I only trust dales for a proper assessment of anything that is wrong with my truck. I had gone to the dealer a week before and the amount of things they missed was shocking. They really do take the time to give a proper report and provide the correct and full diagnosis the first time . Highly recommend dales to everyone.
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Gary S profile picture
Gary S
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My wife had obtained two estimates on her Subaru to get bering work done which seemed a bit high and work that was not required was included in both. I suggested she try Dale’s and she was at their quick response and price. The work was performed by Dale’s to her complete satisfaction. We will both be getting our work done there in the future. Happy customers, Elfie & Gary
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Jeffrey Newman profile picture
Jeffrey Newman
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Had a issue with my car after I lowered it and added a few other parts. I needed to get it done asap because i had my dads celebration of life fast approaching and needed it fixed asap. I was able to get it in rite away and they were able to find the issue, install some parts I had and get the alignment done all before my trip. After the work was done the techs that fixed it spent a few mins telling me what they had to do to get it fixed and suggestions on other things I could do to help with a bit of rubbing i was having. Friendly staff and quality work.
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Geeta Chand profile picture
Geeta Chand
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Love dale and his team ! Really wonderful staff and great customer service. I will be definitely come back with my car to get any work done here again.
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Christy Neufeld profile picture
Christy Neufeld
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I had such a great experience working with this shop! They were professional, helpful, and really took the time to understand what I was looking for. The whole process was smooth, and I’m so happy with the final result. You can tell they genuinely care about their work and their customers. I would definitely recommend them to anyone looking for quality work and great service!

Client Review:

Gregg Baizley BFS 1/5 stars

These guys are absolute bandits. I brought my truck in for an alignment after I had the tie rod ends and drag link replaced and they sent me a $6000 quote to replace parts that I’ve already replaced within six months Including the tie rod ends and drag link ends I just replaced! I was told that they wouldn’t do the alignment until the parts that they had quoted were replaced by them so I picked up my truck and took it elsewhere.

Key Point 1: Vehicle inspections are necessary to identify issues that could affect a wheel alignment’s effectiveness.

Key Point 2: A cost is incurred because inspections require skilled labor, time, and tools.

Key Point 3: The inspection ensures that the alignment is done properly, preventing future problems or additional costs.

A vehicle inspection before performing a wheel alignment is essential because it identifies any underlying issues, such as worn-out suspension components, damaged tires, or brake problems, that could interfere with the alignment process. If these issues are not addressed, the wheel alignment might not hold or could lead to uneven tire wear and unsafe driving conditions.

Why We Inspect Before Wheel Alignments: Transparency and Safety

The cost for the inspection reflects the expertise, time, and specialized equipment required to thoroughly check the vehicle’s condition. During booking and at drop-off, we inform clients about this potential cost to ensure transparency, especially if the vehicle fails the inspection and needs further repairs before the alignment can proceed. This upfront inspection prevents costly rework and guarantees the alignment will be effective and safe in the long term.

Many who do their own repairs often think our inspection is just a way for us to tally up a large repair bill. That’s not the case. We understand and respect that you’ve taken the time to do your own repairs. Our goal is transparency, not upselling. We provide an estimate of what it would cost us to perform the repairs, but it’s entirely up to you how you choose to proceed.

You are paying for this service, would you not want a detailed report on what we recommend fro repairs?

Our inspection report is simply to show what must be repaired before we can properly align your vehicle. Skipping this step would be a disservice to you, as the alignment could be ineffective or short-lived. Unfortunately, many shops will proceed with an alignment even after noticing a vehicle is in disrepair, but we prioritize safety and doing the job right the first time.

Our Inspection Process

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Pre-Inspection

We have many different vehicle inspections from A/C to Steering and Suspension

Inspection Verification

Once our advisor(s) receive your vehicle inspection they will go over it with the corresponding technician to verify their findings

Contact

We call to discuss our findings and to let you know we will be sending our inspection report of your vehicle.

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Inspection Report

Once the estimate is completed we will send our customer the vehicle report card that includes: pictures/video and an in depth explanation of what is required

Approval

After we discuss the recommended repairs and our clients have reviewed their vehicle report card they can call/email their reply for approval

Vehicle is Ready

Through out the vehicle service we will keep you informed of progress and you will be informed when completed and ready for pick up