Our Response to a Recent Google Review
A recent review stated:
“I will never go back to this place. Save some money, go somewhere else.”
We understand that emotions can run high when a vehicle has multiple concerns. However, we also need to be clear and accurate about what took place.
This was the first visit for this vehicle to Dale’s Auto Service, and the appointment was booked specifically for a paid inspection and comprehensive report—not repairs. The inspection fee is explained during booking and again at vehicle drop-off because it covers technician time to properly evaluate concerns, document findings, and provide professional recommendations.
What the Customer Asked Us To Do
The customer requested we:
- Check why the check engine light was on
- Inspect a steering concern and sound after suspension work performed elsewhere
- Inspect underneath the vehicle and provide a comprehensive report
- Provide an estimate path and recommendations for next steps
That is exactly what we did.
What We Found During the Inspection
1) Check Engine Light & Engine Codes
The check engine light was on and we retrieved five codes, including:
- P0010 – Intake camshaft actuator (VVT) control circuit open
- P0013 – Exhaust camshaft actuator (VVT) control circuit open
- P0365 – Camshaft position sensor “B” circuit fault
- P0456 – EVAP system small leak detected
- P0457 – EVAP system leak detected (often related to a loose/sealing fuel cap)
Because multiple codes were present, we advised that proper diagnosis would require additional diagnostic time rather than guessing or replacing parts blindly.
2) Steering Feel, Tire Wear, and Alignment Concerns
The technician did not hear any unusual noises during the test drive, but the vehicle wanders on the road. We also observed:
- Newer front tires (dated 2025) with outside edge wear on both sides
- Mismatched tires front to rear, which can affect stability and handling
Recommendation: start with an alignment check due to the visible wear pattern and wandering symptom.
3) Oil Service Indicators & Active Leak
We also noted the following during the inspection:
- Oil change light is on, although the oil itself appears fairly new
- Drain plug is actively leaking
- Engine oil level was low (consistent with the active leak)
Recommendation: replace the drain plug and gasket as a first step and confirm proper sealing and oil level.
4) Brake Warning Light, Low Fluid, and Possible Rear Brake Leak
Brake safety concerns were present:
- Brake warning light is on
- Brake fluid is low
- Left rear backing plate looks damp and is likely leaking
- Front brakes look fairly new, but it appears only the pads may have been replaced
Recommendation: additional time is required to inspect the rear brakes to confirm the source of the leak and determine what is required to restore safe braking.
What Was Approved (and What Was Declined)
✅ The customer approved and paid for an inspection/report.
❌ The customer declined further inspection and any repairs, including additional diagnostic time required to properly address the engine codes and brake concerns.
They were charged only for the inspection that was requested and agreed to.
Why the Inspection Fee Exists
An inspection is not “just a look.” It’s professional technician time used to:
- Test drive and verify concerns
- Retrieve codes and interpret symptoms
- Inspect steering/suspension/brakes/leaks/tires
- Document findings clearly
- Provide a repair roadmap and recommendations
That protects customers from trial-and-error repairs and unnecessary spending.
Our Commitment
We’re always happy to explain recommendations and prioritize repairs based on safety and urgency. If a customer chooses not to proceed, that’s completely their choice—but we stand behind the accuracy and value of the inspection they booked.
Dale’s Auto Service
Unit #107 – 19415 56 Ave, Surrey, BC
📞 604-530-9160
✉️ sales@dalesauto.ca
Inquiry
