Dale's Auto Service Surrey automotive service centre
Dale's Auto Service Centre in Surrey BC
Hit a curb or pothole service  repair dales auto service
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Jordyn Bitz profile picture
Jordyn Bitz
Google star 1Google star 2Google star 3Google star 4Google star 5
I had such a positive experience with Dil and the entire team at Dale’s Auto Service. From the moment I walked in, everyone was incredibly friendly, welcoming, and professional. They took the time to listen to my concerns, answer all of my questions, and explain everything in a way that was easy to understand without ever making me feel rushed or uncomfortable. As a woman, going into a mechanical or automotive repair facility can sometimes feel intimidating, especially if you don’t have a lot of mechanical knowledge. Unfortunately, it can be difficult to know whether you are being given all of the information or being treated fairly. My experience at Dale’s Auto Service was completely different. I genuinely felt respected, comfortable, and included throughout the entire process. Dil was especially helpful and made the whole experience incredibly easy. He was patient with all of my questions and made sure I understood what was happening with my vehicle, what was recommended, and why. There was never any pressure, confusing terminology, or feeling like I was being talked down to. Everything was explained professionally and clearly, which gave me a lot of confidence in the work being done. Dale’s Auto Service really does feel like a women-friendly automotive facility. The staff creates an environment where you can comfortably ask questions and actually receive thoughtful, honest answers. They make something that can normally be stressful feel straightforward and manageable. I also really appreciated how organized and professional the entire shop was. The communication was excellent, the customer service was friendly, and I felt like my vehicle was being taken care of by people who genuinely care about doing the job properly.
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GM profile picture
GM
Google star 1Google star 2Google star 3Google star 4Google star 5
Professional staff, friendly. Quote for work was spot on. No surprises, and car(STI) all good so far. Will definitely return for future maintenance and repair.
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Harry Johal profile picture
Harry Johal
Google star 1Google star 2Google star 3Google star 4Google star 5
I honestly can’t say enough good things about Dale’s Auto Service. The level of knowledge, professionalism, and diagnostic equipment they have is on another level. I brought my brand new Dodge Ram RHO to them after dealing with an issue that the dealership repeatedly dismissed. I was constantly being sent away and made to feel like I was imagining the problem to the point where I genuinely started questioning myself. Then I came to Dale’s. They used advanced diagnostic equipment and actually took the time to investigate the truck properly. They didn’t just guess or throw parts at it they found the actual issue and showed me exactly what was wrong. That moment alone was huge for me because it confirmed that I wasn’t crazy and that there really was a significant issue with my brand new truck. What impressed me most is that they actually listen. They take the time to understand what the customer is experiencing and then use their knowledge, experience, and equipment to get to the bottom of it. In my experience, the dealership had absolutely nothing on these guys when it came to properly diagnosing the problem. Jameson and Dil at the front desk are also fantastic. They’re super friendly, professional, accommodating, and make you feel taken care of from the moment you walk through the door. I’ve been bringing my brand new Dodge Ram RHO here for oil changes since the beginning, and after this experience, I can confidently say I’ll never go back to the dealership again for this kind of service. Dale’s Auto Service has earned my trust, and that’s not something I give out easily. 10/10 without hesitation. If you’re looking for a shop that actually knows what they’re doing, listens to their customers, has the technology to properly diagnose difficult issues, and genuinely cares about doing the job right go to Dale’s Auto Service. You won’t regret it.
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M AGUA profile picture
M AGUA
Google star 1Google star 2Google star 3Google star 4Google star 5
I can’t put 10 stars but these guys the are the best , u only need to come to the garage and see how they are work and see how clean is the garage , really professional family
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Anonymous profile picture
Anonymous
Google star 1Google star 2Google star 3Google star 4Google star 5
This is a great service centre which is very reliable and upto the mark. I got my car inspected from here and they helped identify the problems which the authorized dealership may have overlooked. Thanks Dale's Auto Service Team.
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Mike Pylypow profile picture
Mike Pylypow
Google star 1Google star 2Google star 3Google star 4Google star 5
I just wanted to write a review dealing with Hailey about a purchase I recently made… I had a few questions and some unusual circumstances, she went above and beyond to accommodate everything I had questions about ordering shipping and the part itself. She was very knowledgeable and prompt!! Thank you Hailey for all your help :) Happy customer and great customer service. Mike
Curb or pothole collision dales auto service

Hit a Curb or Pothole? Expert Suspension Repair in Delta

Best Auto Repair & Mechanic Near You — All Makes & Models

When you hit a curb or pothole, the damage is often more serious than it appears. Modern suspension, steering, wheels, tires, and even safety systems (ADAS) can be affected instantly. At Dale’s Auto Service — the Lower Mainland’s best and most trusted mechanic since 1975 — we provide complete suspension repair for all makes and models and fully manage the entire process to make your situation stress-free.

Whether you’re in Delta, Surrey, Ladner, Tsawwassen, Boundary Bay, or nearby, our experienced team ensures your vehicle is safe, aligned, and driving like new.

We Handle Everything — Including Your ICBC Claim

If your curb or pothole impact caused suspension, wheel, or undercarriage damage, ICBC often covers these incidents under an Accident or Hit-Object claim.

At Dale’s Auto Service, we take care of the entire process:

1. Immediate Assistance & Towing

  • We can dispatch a tow truck directly to your location

  • Safe transport to Dale’s Auto Service

  • Clear communication so you know exactly what happens next

2. Full Damage Assessment

  • Suspension, steering, wheel, tire, undercarriage inspection

  • Digital vehicle health report

  • ADAS, alignment, and safety calibration checks

  • Photos & documentation for ICBC

3. ICBC Claim Handling

We manage the entire claim end-to-end:

  • Opening or assisting with your ICBC claim

  • Communicating directly with your adjuster

  • Submitting the required documentation & repair estimates

  • Coordinating approvals and timelines

  • Keeping you updated every step of the way

4. Professional Repairs — All Makes & Models

As the best-rated auto service shop in the Lower Mainland, our technicians repair:

  • Bent suspension components

  • Damaged control arms & bushings

  • Cracked or bent wheels

  • Tire sidewall impact damage

  • Steering rack issues

  • Alignment out-of-spec

  • ADAS safety calibration (cameras, radar)

5. Final Road Test, Alignment, and Safety Verification

Your vehicle leaves the shop:

  • Aligned perfectly

  • Driving straight

  • Safe & smooth

  • Fully ICBC compliant

  • With documentation for your records

Why Delta Drivers Choose Dale’s Auto Service

✓ Best Mechanic Near You – Established 1975

With decades of trusted service and thousands of 5-star reviews, we are the Lower Mainland’s #1 choice for auto repair and service.

✓ We Repair All Makes & Models

European • Japanese • Domestic • Hybrid & EV-friendly

✓ We Manage the Entire ICBC Process

No stress. No confusion. No back-and-forth with claims.

✓ Industry-Leading Suspension & Alignment Expertise

Your vehicle will drive better than before the incident.

✓ Transparent Communication

Clear pricing. No surprises. Exceptional service.

How to Proceed if You Hit a Curb or Pothole

Step 1 — Call Us Immediately

📞 604-530-9160
📧 sales@dalesauto.ca

We will guide you through the next steps, including towing if needed.

Step 2 — Bring or Tow the Vehicle to Dale’s Auto Service

We’ll inspect the vehicle and identify visible and hidden damage.

Step 3 — We Help You File or Update Your ICBC Claim

We handle the communication and documentation.

Step 4 — Repair Authorization & Parts Ordering

Once approved, we begin repairs right away.

Step 5 — Road Test + Alignment + Safety Calibration

Your vehicle is returned in optimal condition.

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