Dale's Auto Service Surrey automotive service centre
Dale's Auto Service Centre in Surrey BC
Hit a curb or pothole service  repair dales auto service
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Jordyn Bitz profile picture
Jordyn Bitz
Google star 1Google star 2Google star 3Google star 4Google star 5
I had such a positive experience with Dil and the entire team at Dale’s Auto Service. From the moment I walked in, everyone was incredibly friendly, welcoming, and professional. They took the time to listen to my concerns, answer all of my questions, and explain everything in a way that was easy to understand without ever making me feel rushed or uncomfortable. As a woman, going into a mechanical or automotive repair facility can sometimes feel intimidating, especially if you don’t have a lot of mechanical knowledge. Unfortunately, it can be difficult to know whether you are being given all of the information or being treated fairly. My experience at Dale’s Auto Service was completely different. I genuinely felt respected, comfortable, and included throughout the entire process. Dil was especially helpful and made the whole experience incredibly easy. He was patient with all of my questions and made sure I understood what was happening with my vehicle, what was recommended, and why. There was never any pressure, confusing terminology, or feeling like I was being talked down to. Everything was explained professionally and clearly, which gave me a lot of confidence in the work being done. Dale’s Auto Service really does feel like a women-friendly automotive facility. The staff creates an environment where you can comfortably ask questions and actually receive thoughtful, honest answers. They make something that can normally be stressful feel straightforward and manageable. I also really appreciated how organized and professional the entire shop was. The communication was excellent, the customer service was friendly, and I felt like my vehicle was being taken care of by people who genuinely care about doing the job properly.
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GM profile picture
GM
Google star 1Google star 2Google star 3Google star 4Google star 5
Professional staff, friendly. Quote for work was spot on. No surprises, and car(STI) all good so far. Will definitely return for future maintenance and repair.
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Harry Johal profile picture
Harry Johal
Google star 1Google star 2Google star 3Google star 4Google star 5
I honestly can’t say enough good things about Dale’s Auto Service. The level of knowledge, professionalism, and diagnostic equipment they have is on another level. I brought my brand new Dodge Ram RHO to them after dealing with an issue that the dealership repeatedly dismissed. I was constantly being sent away and made to feel like I was imagining the problem to the point where I genuinely started questioning myself. Then I came to Dale’s. They used advanced diagnostic equipment and actually took the time to investigate the truck properly. They didn’t just guess or throw parts at it they found the actual issue and showed me exactly what was wrong. That moment alone was huge for me because it confirmed that I wasn’t crazy and that there really was a significant issue with my brand new truck. What impressed me most is that they actually listen. They take the time to understand what the customer is experiencing and then use their knowledge, experience, and equipment to get to the bottom of it. In my experience, the dealership had absolutely nothing on these guys when it came to properly diagnosing the problem. Jameson and Dil at the front desk are also fantastic. They’re super friendly, professional, accommodating, and make you feel taken care of from the moment you walk through the door. I’ve been bringing my brand new Dodge Ram RHO here for oil changes since the beginning, and after this experience, I can confidently say I’ll never go back to the dealership again for this kind of service. Dale’s Auto Service has earned my trust, and that’s not something I give out easily. 10/10 without hesitation. If you’re looking for a shop that actually knows what they’re doing, listens to their customers, has the technology to properly diagnose difficult issues, and genuinely cares about doing the job right go to Dale’s Auto Service. You won’t regret it.
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M AGUA profile picture
M AGUA
Google star 1Google star 2Google star 3Google star 4Google star 5
I can’t put 10 stars but these guys the are the best , u only need to come to the garage and see how they are work and see how clean is the garage , really professional family
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Anonymous profile picture
Anonymous
Google star 1Google star 2Google star 3Google star 4Google star 5
This is a great service centre which is very reliable and upto the mark. I got my car inspected from here and they helped identify the problems which the authorized dealership may have overlooked. Thanks Dale's Auto Service Team.
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Mike Pylypow profile picture
Mike Pylypow
Google star 1Google star 2Google star 3Google star 4Google star 5
I just wanted to write a review dealing with Hailey about a purchase I recently made… I had a few questions and some unusual circumstances, she went above and beyond to accommodate everything I had questions about ordering shipping and the part itself. She was very knowledgeable and prompt!! Thank you Hailey for all your help :) Happy customer and great customer service. Mike
Curb or pothole collision dales auto service

Hit a Curb or Pothole? Best Suspension Repair in Langley

Fast, Professional Repair • ICBC Claim Support • Tow-Truck Coordination

When you hit a curb or pothole, your vehicle’s suspension, alignment, wheels, and steering components can suffer serious—and sometimes hidden—damage. At Dale’s Auto Service, Langley’s best mechanic near you, we specialize in suspension repair, steering diagnostics, alignment correction, and wheel damage inspections for all makes and models.

Since 1975, drivers throughout Langley and the Lower Mainland have trusted us for accurate diagnostics, industry-leading alignment work, and transparent communication. With 900+ Google reviews at 4.6★, Dale’s Auto Service is known as the most trusted auto repair shop in the Lower Mainland.

We Handle Everything From the Moment You Hit the Curb

When an incident happens, you shouldn’t have to stress about towing, paperwork, or navigating ICBC.
We manage the entire process for you:

1. Immediate Support & Tow-Truck Coordination

If your vehicle is unsafe to drive, we’ll arrange a fast, professional tow directly to our shop.

2. Damage Assessment & Digital Report

Our certified technicians inspect:

  • Control arms / ball joints

  • Suspension components

  • Steering rack / tie rods

  • Wheel bearings

  • Rims & tires

  • Alignment angles

  • Subframe & structural points

We provide a detailed report with photos for you and for ICBC.

3. ICBC Claim Assistance – We Handle It for You

We help you proceed with ICBC in the simplest way possible:

✔ We guide you through opening your claim
✔ We communicate directly with adjusters
✔ We submit repair documentation & images
✔ We coordinate approvals & keep you updated

No stress. No confusion. You just drop off your vehicle and we take care of the rest.

4. Professional Suspension & Wheel Repairs

Once approved, we complete the required repairs using OEM-quality or approved replacement parts.

5. Industry-Leading 3D Wheel Alignment

Our alignment work is known across the Lower Mainland for being the most precise and thorough.
Your vehicle will drive better than before the incident.

6. Final Quality Control & Customer Pickup

We road test, verify alignment specs, and walk you through everything performed.

Common Signs of Damage After Hitting a Curb or Pothole

If you notice any of the following, book an inspection immediately:

  • Steering pulling left or right

  • Vibrations at highway speed

  • Clunking or rattling noises

  • Visible wheel/rim damage

  • Uneven tire wear

  • Crooked steering wheel

  • Warning lights (ABS, traction control, TPMS)

Why Langley Drivers Choose Dale’s Auto Service

★ Best Mechanic Near You for Suspension & Alignment

★ Trusted Since 1975 – 4.6★ With 900+ Reviews

★ All Makes & Models – Domestic, European, Japanese, EV

★ Precise 3D Alignment & Advanced Suspension Diagnostics

★ We Handle the ICBC Process Completely for You

★ Transparent Pricing & Communication

Our goal is simple: make your bad day easy again.

How to Proceed if You Hit a Curb or Pothole

Step 1 – Contact Us Immediately

Call 604-530-9160 or email sales@dalesauto.ca.
We will advise whether it’s safe to drive or if towing is needed.

Step 2 – Bring Your Vehicle In

We begin with a suspension, steering, and wheel inspection.

Step 3 – Open an ICBC Claim

We’ll guide you step-by-step and communicate with ICBC.

Step 4 – Approvals & Repairs

We handle all repair logistics and timelines.

Step 5 – Pickup

Your vehicle will be restored to proper alignment and handling.

☎️ Book Your Inspection or ICBC Assistance

Dale’s Auto Service
📞 604-530-9160
📧 sales@dalesauto.ca

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