Dale's Auto Service Surrey automotive service centre
Dale's Auto Service Centre in Surrey BC
Hit a curb or pothole service  repair dales auto service
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Jordyn Bitz profile picture
Jordyn Bitz
Google star 1Google star 2Google star 3Google star 4Google star 5
I had such a positive experience with Dil and the entire team at Dale’s Auto Service. From the moment I walked in, everyone was incredibly friendly, welcoming, and professional. They took the time to listen to my concerns, answer all of my questions, and explain everything in a way that was easy to understand without ever making me feel rushed or uncomfortable. As a woman, going into a mechanical or automotive repair facility can sometimes feel intimidating, especially if you don’t have a lot of mechanical knowledge. Unfortunately, it can be difficult to know whether you are being given all of the information or being treated fairly. My experience at Dale’s Auto Service was completely different. I genuinely felt respected, comfortable, and included throughout the entire process. Dil was especially helpful and made the whole experience incredibly easy. He was patient with all of my questions and made sure I understood what was happening with my vehicle, what was recommended, and why. There was never any pressure, confusing terminology, or feeling like I was being talked down to. Everything was explained professionally and clearly, which gave me a lot of confidence in the work being done. Dale’s Auto Service really does feel like a women-friendly automotive facility. The staff creates an environment where you can comfortably ask questions and actually receive thoughtful, honest answers. They make something that can normally be stressful feel straightforward and manageable. I also really appreciated how organized and professional the entire shop was. The communication was excellent, the customer service was friendly, and I felt like my vehicle was being taken care of by people who genuinely care about doing the job properly.
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GM profile picture
GM
Google star 1Google star 2Google star 3Google star 4Google star 5
Professional staff, friendly. Quote for work was spot on. No surprises, and car(STI) all good so far. Will definitely return for future maintenance and repair.
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Harry Johal profile picture
Harry Johal
Google star 1Google star 2Google star 3Google star 4Google star 5
I honestly can’t say enough good things about Dale’s Auto Service. The level of knowledge, professionalism, and diagnostic equipment they have is on another level. I brought my brand new Dodge Ram RHO to them after dealing with an issue that the dealership repeatedly dismissed. I was constantly being sent away and made to feel like I was imagining the problem to the point where I genuinely started questioning myself. Then I came to Dale’s. They used advanced diagnostic equipment and actually took the time to investigate the truck properly. They didn’t just guess or throw parts at it they found the actual issue and showed me exactly what was wrong. That moment alone was huge for me because it confirmed that I wasn’t crazy and that there really was a significant issue with my brand new truck. What impressed me most is that they actually listen. They take the time to understand what the customer is experiencing and then use their knowledge, experience, and equipment to get to the bottom of it. In my experience, the dealership had absolutely nothing on these guys when it came to properly diagnosing the problem. Jameson and Dil at the front desk are also fantastic. They’re super friendly, professional, accommodating, and make you feel taken care of from the moment you walk through the door. I’ve been bringing my brand new Dodge Ram RHO here for oil changes since the beginning, and after this experience, I can confidently say I’ll never go back to the dealership again for this kind of service. Dale’s Auto Service has earned my trust, and that’s not something I give out easily. 10/10 without hesitation. If you’re looking for a shop that actually knows what they’re doing, listens to their customers, has the technology to properly diagnose difficult issues, and genuinely cares about doing the job right go to Dale’s Auto Service. You won’t regret it.
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M AGUA profile picture
M AGUA
Google star 1Google star 2Google star 3Google star 4Google star 5
I can’t put 10 stars but these guys the are the best , u only need to come to the garage and see how they are work and see how clean is the garage , really professional family
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Anonymous profile picture
Anonymous
Google star 1Google star 2Google star 3Google star 4Google star 5
This is a great service centre which is very reliable and upto the mark. I got my car inspected from here and they helped identify the problems which the authorized dealership may have overlooked. Thanks Dale's Auto Service Team.
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Mike Pylypow profile picture
Mike Pylypow
Google star 1Google star 2Google star 3Google star 4Google star 5
I just wanted to write a review dealing with Hailey about a purchase I recently made… I had a few questions and some unusual circumstances, she went above and beyond to accommodate everything I had questions about ordering shipping and the part itself. She was very knowledgeable and prompt!! Thank you Hailey for all your help :) Happy customer and great customer service. Mike
Curb or pothole collision dales auto service

Hit a Curb or Pothole? Suspension Repair Near You

Dale’s Auto Service – The Best Mechanic for All Makes & Models in Surrey & Langley

When you hit a curb or pothole, your vehicle may suffer damage to the suspension, steering, wheels, tires, alignment, chassis, or sub-frame. Even small impacts can create serious safety issues.

At Dale’s Auto Service, the best auto repair shop in the Lower Mainland (est. 1975, 4.6★ with 900+ Google reviews), we make the entire process stress-free. From the moment the incident happens, our team manages everything—including towing, inspection, ICBC claim support, repairs, communication, and final road-test validation.

We service all makes and models, including Subaru, Toyota, Lexus, Honda, VW, Audi, Mercedes, BMW, trucks, SUVs, EVs, and more.

We Handle the Entire Incident for You

When damage happens, you shouldn’t have to deal with insurers, logistics, or uncertainty. Our shop handles the process end-to-end:

1. Immediate Contact

Call us at 604-530-9160 or email sales@dalesauto.ca.
Tell us what happened, and we take it from there.

2. Tow Truck Coordination

If your vehicle is unsafe to drive, we arrange professional towing directly to Dale’s Auto Service.

3. Damage Assessment

Our certified technicians perform:

  • Full suspension inspection

  • Steering system evaluation

  • Digital wheel alignment assessment

  • Frame and chassis check

  • Tire & wheel damage review

  • Safety and drivability analysis

4. ICBC Claim Management

We help you:

  • Determine whether to file an ICBC claim

  • Provide the correct documentation & photos

  • Communicate directly with ICBC if needed

  • Ensure you get the right assessments and approvals

  • Protect you from unexpected out-of-pocket costs

We help you navigate the process clearly, quickly, and correctly.

5. Authorized Repairs

Once approved, we begin repairs such as:

  • Control arms

  • Tie rods

  • Wheel & tire replacement

  • Bent rim repair

  • Struts & shocks

  • Subframe damage

  • Digital alignment

  • Steering calibration (including ADAS if required)

6. Road-Test & Quality Check

We ensure your vehicle drives straight, smooth, and safe—often better than before the incident.

Why Choose Dale’s Auto Service?

✔ Best mechanic near you for suspension, steering & alignment

✔ We manage towing, ICBC claims & repairs for you

✔ Trusted since 1975 — Surrey’s most-rated independent shop

✔ High-tech diagnostics + digital alignment systems

✔ We service all makes & models – gas, hybrid & EV

✔ Transparent pricing & communication

✔ Exceptional customer service & certified technicians

Common Symptoms After Hitting a Curb or Pothole

If you notice any of these, book an inspection immediately:

  • Pulling to one side

  • Vibration in steering wheel

  • Car sits uneven

  • Noises from front or rear suspension

  • Steering wheel no longer centered

  • TPMS lights on

  • ABS/stability control warnings

  • Bent wheels or damaged tires

  • Rough or unstable ride

Small issues become major repairs if ignored. A quick inspection protects your safety and your wallet.

How To Proceed (Simple Steps for Clients)

1. Contact Dale’s Auto Service

Call 604-530-9160 or email sales@dalesauto.ca.

2. Tell us what happened

We’ll determine if the vehicle is safe or if a tow is needed.

3. Bring your vehicle or have it towed to us

We’ll perform a diagnostic inspection and prepare ICBC-ready documentation.

4. Decide together whether to file a claim

We guide you through:

  • Whether the damage qualifies

  • How it impacts deductibles

  • What ICBC covers

5. We handle everything from that point forward

Relax—your vehicle is in expert hands.

☎️ Book Your Inspection or ICBC Assistance

Dale’s Auto Service
📞 604-530-9160
📧 sales@dalesauto.ca

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