Dale's Auto Service Surrey automotive service centre
Dale's Auto Service Centre in Surrey BC
Hit a curb or pothole service  repair dales auto service
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Jordyn Bitz profile picture
Jordyn Bitz
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I had such a positive experience with Dil and the entire team at Dale’s Auto Service. From the moment I walked in, everyone was incredibly friendly, welcoming, and professional. They took the time to listen to my concerns, answer all of my questions, and explain everything in a way that was easy to understand without ever making me feel rushed or uncomfortable. As a woman, going into a mechanical or automotive repair facility can sometimes feel intimidating, especially if you don’t have a lot of mechanical knowledge. Unfortunately, it can be difficult to know whether you are being given all of the information or being treated fairly. My experience at Dale’s Auto Service was completely different. I genuinely felt respected, comfortable, and included throughout the entire process. Dil was especially helpful and made the whole experience incredibly easy. He was patient with all of my questions and made sure I understood what was happening with my vehicle, what was recommended, and why. There was never any pressure, confusing terminology, or feeling like I was being talked down to. Everything was explained professionally and clearly, which gave me a lot of confidence in the work being done. Dale’s Auto Service really does feel like a women-friendly automotive facility. The staff creates an environment where you can comfortably ask questions and actually receive thoughtful, honest answers. They make something that can normally be stressful feel straightforward and manageable. I also really appreciated how organized and professional the entire shop was. The communication was excellent, the customer service was friendly, and I felt like my vehicle was being taken care of by people who genuinely care about doing the job properly.
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GM profile picture
GM
Google star 1Google star 2Google star 3Google star 4Google star 5
Professional staff, friendly. Quote for work was spot on. No surprises, and car(STI) all good so far. Will definitely return for future maintenance and repair.
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Harry Johal profile picture
Harry Johal
Google star 1Google star 2Google star 3Google star 4Google star 5
I honestly can’t say enough good things about Dale’s Auto Service. The level of knowledge, professionalism, and diagnostic equipment they have is on another level. I brought my brand new Dodge Ram RHO to them after dealing with an issue that the dealership repeatedly dismissed. I was constantly being sent away and made to feel like I was imagining the problem to the point where I genuinely started questioning myself. Then I came to Dale’s. They used advanced diagnostic equipment and actually took the time to investigate the truck properly. They didn’t just guess or throw parts at it they found the actual issue and showed me exactly what was wrong. That moment alone was huge for me because it confirmed that I wasn’t crazy and that there really was a significant issue with my brand new truck. What impressed me most is that they actually listen. They take the time to understand what the customer is experiencing and then use their knowledge, experience, and equipment to get to the bottom of it. In my experience, the dealership had absolutely nothing on these guys when it came to properly diagnosing the problem. Jameson and Dil at the front desk are also fantastic. They’re super friendly, professional, accommodating, and make you feel taken care of from the moment you walk through the door. I’ve been bringing my brand new Dodge Ram RHO here for oil changes since the beginning, and after this experience, I can confidently say I’ll never go back to the dealership again for this kind of service. Dale’s Auto Service has earned my trust, and that’s not something I give out easily. 10/10 without hesitation. If you’re looking for a shop that actually knows what they’re doing, listens to their customers, has the technology to properly diagnose difficult issues, and genuinely cares about doing the job right go to Dale’s Auto Service. You won’t regret it.
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M AGUA profile picture
M AGUA
Google star 1Google star 2Google star 3Google star 4Google star 5
I can’t put 10 stars but these guys the are the best , u only need to come to the garage and see how they are work and see how clean is the garage , really professional family
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Anonymous profile picture
Anonymous
Google star 1Google star 2Google star 3Google star 4Google star 5
This is a great service centre which is very reliable and upto the mark. I got my car inspected from here and they helped identify the problems which the authorized dealership may have overlooked. Thanks Dale's Auto Service Team.
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Mike Pylypow profile picture
Mike Pylypow
Google star 1Google star 2Google star 3Google star 4Google star 5
I just wanted to write a review dealing with Hailey about a purchase I recently made… I had a few questions and some unusual circumstances, she went above and beyond to accommodate everything I had questions about ordering shipping and the part itself. She was very knowledgeable and prompt!! Thank you Hailey for all your help :) Happy customer and great customer service. Mike
Curb or pothole collision dales auto service

Hit a Curb or Pothole? Suspension Repair in New Westminster

Best Mechanic Near You for All-Make & All-Model Steering, Alignment & Suspension Repair

If you’ve hit a curb or pothole in New Westminster, your vehicle may have hidden damage—bent suspension components, steering problems, wheel misalignment, or tire and rim damage. At Dale’s Auto Service, the best auto repair shop in the Lower Mainland, we make the entire process simple, stress-free, and fast.

We specialize in suspension repair, wheel alignment, steering diagnostics, frame and subframe inspection, and ICBC claim assistance for all makes and models. Whether you’re driving a daily commuter, SUV, EV, European model, or performance vehicle—we handle everything from tow truck dispatch to final repair.

Why Drivers in New Westminster Trust Dale’s Auto Service

  • Established 1975 — trusted for 50+ years

  • Known as the best auto repair and service shop in the Lower Mainland

  • Advanced alignment & suspension technology

  • Experienced technicians for all makes, all models, EV-friendly

  • Full claim handling with ICBC

  • Transparent communication & fast repair times

When your vehicle suddenly pulls to one side, vibrates, feels unstable, or makes clunking noises after an impact, trust the experts who fix suspension damage properly the first time.

Complete Suspension Damage Repair After Hitting a Curb or Pothole

Common issues we diagnose and repair include:

  • Bent lower control arms

  • Damaged steering knuckles

  • Misaligned wheels & steering angle

  • Cracked or bent rims

  • Damaged coil springs or struts

  • Subframe impact

  • Tire separation or sidewall damage

  • Steering rack damage

  • ABS or sensor faults after an impact

We perform a complete inspection using manufacturer-level equipment, including a precision alignment check.

Serving New Westminster Drivers With Full ICBC Claim Support

If your curb or pothole impact requires an ICBC claim we manage the entire process for you.

How to Proceed (Step-by-Step)

1. Contact Dale’s Auto Service Immediately

Call us at 604-530-9160 or email sales@dalesauto.ca.
We’ll ask a few simple questions about the incident and your vehicle’s symptoms.

2. We Arrange a Tow Truck (If Needed)

If your vehicle is unsafe to drive, we’ll coordinate towing straight to our shop—fast, affordable, and stress-free.

3. We Open or Assist With Your ICBC Claim

We help you:

  • Start the claim

  • Determine coverage

  • Upload photos

  • Submit damage details

  • Communicate with ICBC adjusters

4. We Complete the Inspection & Provide ICBC With Findings

Our technicians document the required repairs, including hidden damage that may not be visible externally.

5. ICBC Approves the Repair Plan

We handle all communication and approvals.

6. We Complete All Required Repairs

OEM-spec or approved aftermarket parts, professional installation, and road testing.

7. You Pick Up a Fully Restored, Safe Vehicle

We review the repairs with you and ensure everything meets the highest standards before returning your vehicle.

☎️ Book Your Inspection or ICBC Assistance

Dale’s Auto Service
📞 604-530-9160
📧 sales@dalesauto.ca

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